Cancellation and refund policy
1. Free month
Every new Soni Vault company gets its first month free. Nothing is charged during the free month, so there is nothing to refund. If you don't choose a paid plan, uploads pause at the end of the month; you can still view and export your bills.
2. How to cancel
The company owner can cancel at any time:
- in the app, from the plan settings, or
- by writing to billing@linksoni.in from the owner's email address, with the company name.
Cancellation takes effect the same day. After that, uploads pause, but your bills stay viewable and exportable as described in the product's terms. We do not delete your data because you cancelled.
3. Refunds for yearly plans (pro-rata)
When you cancel a yearly plan, we refund the full months that remain unused in the period you paid for:
Refund = amount you paid (including GST) × full months remaining ÷ months in the period you paid for
- The month in which you cancel counts as used and is not refunded.
- Example: you paid ₹3,538.82 (₹2,999 + GST) for April to March, and cancel on 10 October. October counts as used; November to March (5 months) are refunded: ₹3,538.82 × 5 ÷ 12 ≈ ₹1,474.51.
- If you paid for a shorter period (for example, a plan bought mid-year that runs to 31 March), the same formula uses the months in that period.
4. Monthly payments
If you pay month by month, cancelling stops the next payment. The month already paid for is not refunded and stays usable until it ends.
5. Wrong, duplicate or failed charges
If you were charged twice, charged the wrong amount, or money left your account but the payment failed, we refund the full extra amount. Write to billing@linksoni.in with the payment ID from Razorpay's receipt.
6. How refunds are paid and when
- We confirm your refund by email within 2 working days of your cancellation or request.
- Refunds go back to the original payment method (UPI, card or bank account) through Razorpay, within 5–7 working days of confirmation. Your bank may take a few more days to show it.
- We issue a GST credit note for every refund.
7. Joining Desk
The 2-week Joining Desk trial is free and needs no card, so there is nothing to refund. If an agency then takes a paid plan, cancellation and refunds follow this policy unless the written agreement with that agency says otherwise. If an agency stops after the trial, its data is deleted.
8. Questions
Write to billing@linksoni.in or call +91 73688 27906. See also our terms and contact details.